FAQ

What‘s special about Martin Williams Watches?


Only Martin Williams offers a custom engraving directly onto the dial of your fashionable timepiece. Look around: You will not find this offer anywhere else. If you do, let us know. This is usually only for the high-end luxury sector. Luckily, our watches are high quality as well. Purchasing at martinwilliams.watch is fast and convenient and you will be part of the Martin Williams community. As such, you will receive offers and information regarding the Martin Williams label and its products.




How do I order?


Generally, ordering at martinwilliams.watch is the same as ordering in any other online shop. Choose your favorite engraving motive here (engraving) and the model here (shop). When you chose your engraving motive, copy the code below it and past it in the respective field within the shop site. Alternatively, send us an e-mail and describe your ideas about what you would like to have engraved – we will do our best to implement them! You can also create a user account where your purchasing information, such as your contact details will be stored for the next purchase.




Why would I want a user account?


If you register as a user, additional information about the Martin Williams community will be offered to you. Information about events, giveaways, contests, new collections, coupons and trends will be available to you. In addition, as stated above, it will make your next purchases more convenient because all of your information will be stored securely. You can track your prior purchases or create a shopping basket.




Is there anything to note about the shipping?


You can expect the usual approach to shipping. For detailed information click here





Problems

I ordered something and have not received it yet!


Something like this shouldn’t happen but is no problem. If it does happen, it is usually due to some conflicting information. Double-check if all of your provided information is correct. If you can't find any mistake and you are sure that you have already paid, our customer service will be there for you. For further information, click here.




Can I edit my order after I have made it?


Depends, since we work as fast as possible to have your order sent out to you. If it’s not too late, yes.

If you ordered an unengraved watch and you would like to change your order to another model or would like to order a different accessory, just send an e-mail to info@martinwilliams.watch and let us know.

If you ordered a custom engraving, we cannot change it spontaneously since it will be produced just for you. Therefore, we cannot change something that has already irreversibly been engraved. However, it is worth a try. Send us an e-mail and we will try to see what we can do. If the request reaches us before the engraving has commenced, we will gladly change your order.




Something is wrong with my order – I received it in a broken state or not at all!


Please contact our customer service right away. Click here. A paying customer will definitely receive a flawless product. Check out our TOS for more information.





Payment

What‘s special about Martin Williams Watches?


Only Martin Williams offers a custom engraving directly onto the dial of your fashionable timepiece. Look around: You will not find this offer anywhere else. If you do, let us know. This is usually only for the high-end luxury sector. Luckily, our watches are high quality as well. Purchasing at martinwilliams.watch is fast and convenient and you will be part of the Martin Williams community. As such, you will receive offers and information regarding the Martin Williams label and its products.




How do I order?


Generally, ordering at martinwilliams.watch is the same as ordering in any other online shop. Choose your favorite engraving motive here (engraving) and the model here (shop). When you chose your engraving motive, copy the code below it and past it in the respective field within the shop site. Alternatively, send us an e-mail and describe your ideas about what you would like to have engraved – we will do our best to implement them! You can also create a user account where your purchasing information, such as your contact details will be stored for the next purchase.




Why would I want a user account?


If you register as a user, additional information about the Martin Williams community will be offered to you. Information about events, giveaways, contests, new collections, coupons and trends will be available to you. In addition, as stated above, it will make your next purchases more convenient because all of your information will be stored securely. You can track your prior purchases or create a shopping basket.




Is there anything to note about the shipping?


You can expect the usual approach to shipping. For detailed information click here





Dates

I ordered something and have not received it yet!


Something like this shouldn’t happen but is no problem. If it does happen, it is usually due to some conflicting information. Double-check if all of your provided information is correct. If you can't find any mistake and you are sure that you have already paid, our customer service will be there for you. For further information, click here.




Can I edit my order after I have made it?


Depends, since we work as fast as possible to have your order sent out to you. If it’s not too late, yes.

If you ordered an unengraved watch and you would like to change your order to another model or would like to order a different accessory, just send an e-mail to info@martinwilliams.watch and let us know.

If you ordered a custom engraving, we cannot change it spontaneously since it will be produced just for you. Therefore, we cannot change something that has already irreversibly been engraved. However, it is worth a try. Send us an e-mail and we will try to see what we can do. If the request reaches us before the engraving has commenced, we will gladly change your order.




Something is wrong with my order – I received it in a broken state or not at all!


Please contact our customer service right away. Click here. A paying customer will definitely receive a flawless product. Check out our TOS for more information.





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