FREE RETURN WITHIN GERMANY IN CASE OF DEFECTS

AND WARRANTY OF UNENGRAVED WATCHES 

 

 

Thank you very much for your purchase. Hopefully you will experience unique moments with our watches and enjoy our timepieces for a very long time. Every customer has a legal right of withdrawal for unengraved watches. Consequently, a cancellation of the purchase contract for no reason is possible within 14 days after the purchase. The 14-day period begins on receipt of the watch. 

The purchase is reversed; the watch is returned and the money refunded. In addition, an exchange in the event of a genuine defect is generally provided for. 

 

The return is free of charge for you if you are resident in Germany. If you do not live in Germany, you will bear the direct costs of the return shipment. 

 

Return within the warranty period and in case of defects 

 

Please follow the steps below to return the product: 

 

1. Send us a short email to info@martinwilliams. watch in which you inform us about the lack

    and/or the resignation of the sales contract. 

2. We will then send you a pre-franked DHL shipping document (PDF). 

3. Please print out the shipping note and stick it on the package. 

4. You can return the package to the following address: 

 

Martin Williams Watches UG (haftungsbeschränkt) 

Freiwaldauer Weg 23 

12205 Berlin 

Germany 

FOLLOWING THE REVOCATION 

 

In the event of revocation of the purchase contract, we will refund the purchase price payment received within a period of two weeks. The period begins when we have received the returned watch. The assumption of transport costs only applies to cancellations within Germany. 

If we have not made any other written agreement with you, the refund will be processed via the identical payment medium (e. g. Paypal, bank transfer) that you used when purchasing. 

 

If your Martin Williams Watch has been shipped outside of Germany, we cannot refund any costs incurred in connection with the return of the products. These costs also include import taxes, duties or customs duties, insofar as they have represented a financial burden for us when sending the package. 

A loss of value of the watches only leads to a financial burden for you if the loss of value indicates improper use. 

 

Further information on the revocation of our watches and in particular the revocation/return of engraved watches can be found in our terms and conditions at the bottom of this page. 

 

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RETURNS

 

Unengraved watches 

Prerequisite: The watch must only have been turned over for trying it on. 

Watches with traces of use will not be accepted for exchange. 

The watch can be exchanged for four weeks from the time it is received. 

 

 

Engraved watches 

A return is not possible with engraved watches.

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